Reservations Specialist Position

Job Description:

The Reservations Team Specialist will be detail-oriented and able to assist our guests with all booking needs using a Point of Sale system. The Reservations Team Specialist will be able to work with minimal supervision, and have excellent customer service skills with the ability to up-sell interactive programs. Additionally, the Reservations Team Specialist will have excellent knowledge of promotions and offers available for guests.


  • Assist and advise guests through the booking process for various programs and activities scheduled at Marineland.
  • Understand and offer program promotions to guests when booking, and up-sell programs and activities.
  • Make and complete reservations for guests using a Point of Sale system based on various program requirements and budgetary allowances.
  • Process payments and send order confirmation details to guests.
  • Complete interactive program waivers and wristbands for guests, and direct them to the pick-up area. = –
  • Answer incoming calls and complete reservations by phone, and return voicemails to guests.
  • Work through guest questions and concerns that may arise when completing reservations.
  • Provide support to guests who may need to amend a reservation.