• Frequently Asked Questions

COVID-19 Questions

What days/hours are you open?

Marineland is open everyday and has adjusted our hours to be from 10:00AM – 3:00PM during our soft reopening.

Will I be able to swim with dolphins?

Yes!  We will still be offering our swim with dolphin programs but will be limiting the available spots in our programs to align with good social distancing practices.  You can check our reservations page for up to date availability of our programs!

When should I arrive for our program?

We are asking all guests to arrive at least 60 minutes prior to your program time with the following exceptions:
Guests scheduled for a 10:00 a.m. or 10:30 a.m. program should plan to arrive at 9:45 a.m and will receive priority check-in to ensure safety, as well as arriving to the program area on time.

Do we need to wear a mask?

We are asking all of our guests to please wear masks during your visit with us at Marineland Dolphin Adventure.  Guests will not be turned away if they do not have a mask, however, our Gift Shop will have cloth masks available for purchase while supplies last.

What will Marineland do to help keep our family safe during our visit?

Marineland Dolphin Adventure is doing our best to establish as many social distancing precautions and cleaning procedures as possible.  Please be aware of some of the changes/policies put in place to keep our staff and guests safe during this time:

  • All employees must wear a face mask or shield.
  • No contact procedures are being utilized at check-in to help minimize any contact the best we can.
  • All staff and guests will be required to have their temperature checked.  Any staff or guest showing signs of a fever will be sent home/denied entry.  (This will be enforced for that guest’s whole family group)
  • Areas throughout the park will be marked or closed off to help as visual reminders for practicing good social distancing.
  • Indoor areas of our park will either be closed or have limited capacities.
  • Additional hand sanitizing stations will be placed strategically throughout the park available for guest use.
  • Restrooms, handrails, and other commonly used surfaces will be regularly cleaned and disinfected throughout the day.

What if we are no longer able to travel or do our program due to COVID-19?

Marineland Dolphin Adventure is making an exception to its no refund policy to accommodate for the extreme circumstances everyone is having to work around.  Guests will be able to reschedule to a later available date if able.  If you are not able to reschedule we will be able to provide you with a refund as soon as we are able.

While Marineland has reopened its doors, we are still operating on minimal staff and we are doing our best to address all of our guests needs.  The best way to contact us is through our Contact Us page which allows a notification to go out to everyone on our team and the next available team member will reach out to assist you.

Are we able to bring a group to Marineland?

We are not offering any group visits to Marineland as we are doing our best to keep family groups under 10 people.

We will do our best to communicate to our guests when we can begin allowing groups such as field trips, birthday parties, etc. into our park.