• Frequently Asked Questions

Dolphin Encounter Questions

Is the Behind the Seas Park Pass included with dolphin encounters?

The Behind the Seas Park Pass is included with all dolphin encounters and programs.

How long does each dolphin encounter last?

Touch & Feed

  • Program time: 5 minutes
  • Encounter time: 3 minutes

Dolphin Designs

  • Program time: 14 minutes
  • Encounter time: 10 minutes

Discover Dolphins

  • Program time: 65 minutes
  • Encounter time: 20 minutes

Trainer for a Day

  • Program time: 5 hours
  • Encounter time: 30 + minutes

What do guests get to do with the dolphins (is touching allowed, etc.)?

During a trainer led program, participants will get to experience a hands-on encounter with one of our dolphins. Please see our Dolphin Encounters page for more detailed information on each program.

What should I bring with me to my encounter?

Guests must bring their own swimsuits and towels. We are an outdoor facility, so we also recommend water sunscreen, especially on hot days. Reef Safe sunscreen may be purchased in our gift shop. Changing facilities are available.

Can I wear jewelry during my encounter?

ALL jewelry must be removed prior to your encounter, including body jewelry. No surgical or permanent jewelry is allowed in the water.

How many guests can participate in a single encounter?

Program size varies depending on the program and the animal management plan.

  • Touch & Feed: 25 participants
  • Dolphin Designs: 4 participants
  • Discover Dolphins: 10 participants
  • Trainer for a Day: 1 participant

Where do I go when I arrive?

All programs start at the Gift Shop with check-in. Please arrive 30 minutes prior to your program start time.

How do I become a volunteer?

For more information on becoming a volunteer, visit the Volunteer page of our website.

Can I buy out a time slot to experience the encounter alone?

Guests may buy out a time slot by making special arrangements ahead of time. Please contact us at 904-471-1111, ext. 116, if you are interested in buying out an encounter slot.

Can I make an adjustment to my reservation time?

Yes; Marineland Dolphin Adventure has an 8-day cancellation policy.Changes are made based upon availability and management discretion if within the 8-day cancellation period. Changes or cancellation made outside the 8-day policy are allowed based on availability. This policy applies to any program and does not include general admission.

What happens if I am late or cannot make it?

Programs cannot be stalled or stopped for late participants, so we encourage our guests to arrive at least 30 minutes prior to their chosen program reservation time. We have an 8-day cancellation policy for all interactive programs.

Are guests welcome to watch? Do they have to buy a ticket?

Any guest is welcome to watch the encounter with the purchase of a general admission ticket.

Can guests with special needs participate?

Yes; all reservations must be made ahead of time in order for our staff to make appropriate accommodations. Please call 904-471-1111, ext. 103, to make a reservation with special needs.

Can you accommodate my size for my wetsuit?

We can accommodate all wetsuit sizes.