• Frequently Asked Questions

Dolphin Encounter Questions

Is the General Admission included with dolphin encounters?

General Admission is included with all dolphin encounters and programs.

How long does each dolphin encounter last?

Meet & Greet

  • Program time: 15 minutes

Dolphin Designs

  • Program time: 10 minutes

Dolphin Encounter and Swim Adventure

  • Program time: 30 minutes

What do guests get to do with the dolphins (is touching allowed, etc.)?

During a trainer led program, participants will get to experience a hands-on encounter with one of our dolphins. Please see our Dolphin Encounters page for more detailed information on each program.

What should I bring with me to my encounter?

Guests must bring their own swimsuits and towels. We are an outdoor facility, so we also recommend water sunscreen, especially on hot days. Reef Safe sunscreen may be purchased in our gift shop. Changing facilities are available.

Can I wear jewelry during my encounter?

ALL jewelry must be removed prior to your encounter, including body jewelry. No surgical or permanent jewelry is allowed in the water.

Where do I go when I arrive?

All programs start at the Gift Shop with check-in. Please arrive 60 minutes prior to your program start time. (Trainer For a Day and Dolphin Designs program participants should arrive by 9:00AM)

How do I become a volunteer?

For more information on becoming a volunteer, visit the Volunteer page of our website.

Can I buy out a time slot to experience the encounter alone?

Guests may buy out a time slot by making special arrangements ahead of time. Please contact us at 904-471-1111, ext. 116, if you are interested in buying out an encounter slot.

Can I make an adjustment to my reservation time?

Yes. You can change to a new available date within 1 year of the original reservation.

What happens if I am late or cannot make it?

Programs cannot be stalled or stopped for late participants, so we encourage our guests to arrive at least 60 minutes prior to their chosen program reservation time. Guests that miss their program will be charged a rescheduling fee of $25 per participant and rescheduled to another available date within 1 year of the original reservation.

Are guests welcome to watch? Do they have to buy a ticket?

Any guest is welcome to watch the encounter with the purchase of a general admission ticket.

Can guests with special needs participate?

Yes; all reservations must be made ahead of time in order for our staff to make appropriate accommodations. Please call 904-471-1111, ext. 116, to make a reservation with special needs.

Can you accommodate my size for my wetsuit?

We can accommodate all wetsuit sizes.