• Frequently Asked Questions

General Questions

What has changed since the Covid-related closing?

Thank you all so much for your extraordinary support during the COVID-19 pandemic. We are excited to reopen and grateful for your cooperation as we adapt to our new policies and procedures designed to keep everyone safe.
Please view our full COVID-19 F.A.Q. page here.
We will be open from 10:00 am to 4:30 pm for dolphin programs and general admission and we strongly recommend advanced reservations for the interaction programs as program sizes are reduced and admission is limited to 25% of maximum capacity. Please be sure to bring a credit card for payments as we will not be accepting cash at this time.
As part of our commitment to maintaining safe social distancing, we will not be holding our narrated shark feeds, sea turtle talks, or Behind the Seas tours. We have also temporarily suspended our Aquarist for a Day and Tortoise Time programs.  Dolphin training presentations and dolphin interaction programs are still available.
For your safety, everyone entering the park, including all staff and guests, will have their temperature taken using a touchless thermometer. Anyone with a fever will not be permitted to enter. All guests are required to follow social distancing protocols while exploring the park, and navigation marks and signs will guide you safely. We will be enhancing our daily cleaning procedures in accordance with the CDC guidelines on cleaning and disinfecting to protect our guests and staff.
*Annual Pass Holders* Please email us at guestservices@marineland.net at least 24 hours in advance of your planned arrival so we can include you in our maximum number of 375.
Thank you very much for all of your support

Where is Marineland Dolphin Adventure located?

What are your operating hours?

Marineland Dolphin Adventure’s hours of operation are 10:00 a.m. – 3:00 p.m. daily (hours may vary by day).  Marineland will be closed Thanksgiving Day and Christmas Day.

Where can I park?

Parking is FREE at Marineland Dolphin Adventure. Our outdoor parking area is located directly beside our facility.

What can I bring to Marineland Dolphin Adventure?

  • We are an outdoor facility, so we recommend sunscreen and weather appropriate clothes for our guests.
  • We recommend bringing a reusable and refillable water bottle.
  • Drinking straws and balloons are prohibited.
  • No weapons are allowed within our facility. This policy is to ensure a safe and comfortable experience for all guests, and to eliminate a potential risk to guests, staff and/or animals.

Can I make reservations in advance?

Yes. Online, or by calling 407-563-4701, ext. 116.

Do you offer refunds?

Marineland Dolphin Adventure has a no refunds policy for bookings. Refunds are only given if a program is cancelled by Marineland Dolphin Adventure.

What happens if there is bad weather/rain/lightning during our visit?

Marineland Dolphin Adventure runs our programs rain or shine.  We will only postpone our programs if we have a lightning strike within 5 miles of our facility.  If that happens, all guests are escorted to the nearest indoor location, and programs will resume as soon as the lightning passes.

If Marineland cannot complete the program by the end of the day due to lightning staying in the area, we will work with each group individually to offer the best solution for them.  We can reschedule, offer credit to rebook within 1 year, or if the program is canceled by Marineland Dolphin Adventure they may receive a full or partial refund based on what was completed.

Can I make an adjustment to my reservation time?

Yes. Changes are made based upon availability and manager discretion.

I purchased tickets online but I do not have access to a printer. Can I still enter Marineland?

Guests are welcome to show tickets on their smartphones or provide us with the first and last name that was used to create the reservation.

What if I am late to my chosen reservation time? Can guests arrive a little late or a little early?

Programs cannot be stalled or stopped for late participants. Guests must arrive at least 60 minutes prior to their chosen program reservation time.

Are animals allowed?

No animals are allowed, with the exception of service animals.  Service animals do not include emotional support animals.

May I bring food or drinks?

Food and beverages may be brought in and consumed in appropriate areas. Some beverages and snacks are available in the Gift Shop. Please note that drinking straws are not allowed.

Can guests leave and come back?

Yes, as long as you keep your wristband on for your return that day.

May I bring a stroller?

Yes, however, strollers do not have access to all areas on the Behind the Seas Walking Tour.

May I smoke?

No smoking anywhere in the park, including e-cigs/vape pens.

Do you have first aid?

We have basic first aid supplies available. Please notify a member of our staff if you are in need of first aid.

Do you offer a military discount?

To thank them for their service, Marineland Dolphin Adventure offers HALF OFF admission and interactive programs to our active duty and retired military with promo code “MILITARY50” Their dependents enjoy 20% OFF admission and interactive programs with promo code “MILITARY20”
Must present a valid military ID at check in. Discount calculated off of the regular rate. May not be combined with other offers. Subject to availability. Certain restrictions apply.

What constitutes a group? Are there any benefits offered for groups?

We offer discounts to groups of 15 or more when purchased in advance. To receive this discount, please contact our Group Sales department at or 407-563-4701, ext. 128.

Do you offer accommodations for guests with disabilities or special needs?

  • Yes.  Please contact us with any special needs requests prior to your visit by calling our reservations line at 407-563-4701, ext. 116.

May I take pictures?

Cameras are allowed in public areas; however, guests are not allowed to bring a camera while participating in our dolphin programs.  General Admission guests may take pictures of the dolphin programs from the viewing area.

I’ve lost an item. Do you have a Lost and Found?

If you have lost an item, please visit our Gift Shop and notify a member of our staff or call us at 407-563-4701, ext. 116.

Can I have a special event or birthday party here?

Yes. Please visit these respective pages to host birthdays and reunions, or special occasions at Marineland Dolphin Adventure.

Can I bring a school group here?

Yes. Marineland Dolphin Adventure offers several exciting educational experiences to accommodate multiple age groups. To learn more about booking your school group, visit our Field Trips page.

How do I become a volunteer?

For more information on becoming a volunteer, visit the Volunteer page of our website.